Last Updated on April 12, 2025

Thank you for choosing to be part of the Home Pros community (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.homespros.org/, and use our services. Please read this policy carefully to understand what we do with the information we collect.

1. Information We Collect

We collect personal information in the following ways:

1.1 Information You Voluntarily Provide

When you:

Contact us via forms, email, or phone

Book a consultation or request a service

Subscribe to newsletters or marketing content

We may collect:

Full name

Email address

Phone number

Company name

Job title

Other information you voluntarily provide

1.2 Information Collected Automatically

When you use our website, we automatically collect certain information such as:

IP address

Browser type and version

Device information

Operating system

Pages visited

Time and date of visit

Referring URL

1.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Track user activity for analytics

Remember preferences

Improve user experience

You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your personal information to:

Provide services and respond to inquiries

Improve and optimize website performance

Customize user experience

Send marketing communications (if you opt-in)

Maintain internal records and reports

Enforce our terms and policies

Comply with legal obligations

3. Legal Bases for Processing (GDPR Compliance)

If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:

Consent: You have given clear permission.

Contractual necessity: To fulfill a contract or service.

Legal obligation: To comply with the law.

Legitimate interests: For operating and improving our business.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with:

4.1 Third-Party Service Providers

We use trusted third-party vendors to help operate our website and services, including:

CRM and email marketing platforms (e.g., Mailchimp, ActiveCampaign)

Scheduling tools (e.g., Calendly, Acuity)

Web analytics (e.g., Google Analytics)

Website hosting providers

They are contractually obligated to protect your data and only use it for specified purposes.

4.2 Legal and Regulatory Disclosures

We may disclose your information if required by law or to:

Comply with a legal process

Protect rights, property, or safety of our company, clients, or others

Enforce our terms of use

5. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill the purposes outlined in this policy

Comply with legal and accounting obligations

Resolve disputes or enforce our agreements

If you request deletion, we will erase your data unless legally required to retain it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

Secure hosting

SSL encryption

Role-based access controls

Regular updates and monitoring

Despite our efforts, no system is 100% secure. You use our website at your own risk.

7. Your Privacy Rights

7.1 Your Rights (GDPR - EU/EEA Residents)

You have the right to:

Access your data

Correct inaccurate data

Erase your data (“Right to be Forgotten”)

Restrict or object to processing

Withdraw consent

Data portability

To exercise these rights, contact us at [email protected]

7.2 California Residents (CCPA)

You have the right to:

Know what personal information is collected and why

Request deletion of your personal data

Opt-out of the sale of your personal data (we do not sell your data)

Non-discrimination for exercising these rights

To submit a CCPA request, email [email protected]

8. Email Marketing & Communication Preferences

If you opt-in to receive marketing emails, you may unsubscribe at any time using the link in our emails or by contacting us. Transactional and essential service emails may still be sent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies separately.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it promptly.

11. International Data Transfers

If you are visiting from outside Canada, be aware that your information may be transferred to and stored in Canada or other countries with different data protection laws. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date." Continued use of our website signifies acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or would like to exercise your rights, please contact us:

Home Pros

Email: [email protected]

Website: https://www.homespros.org/